Our Warranties

You have made an investment in lasting quality, comfort and innovation that will bring years of enjoyment. Our consumer protection warranty is our promise to you, the original purchaser, that each piece of Prime Classic Design Inc. will be free from manufacturing defects for its useful life, provided the furniture is used in a residential application. All warranty periods begin on the date of retail sale and cover the following:

Leather warranty

Prime Classic Design Inc. warrants to you, the original purchaser, leather used in covering your furniture with five year warranty protecting you against manufacturing defects.

The leather warranty does not cover:

  • Fading or discoloration of leather due to sunlight (direct or indirect)
  • Stretching as leather will stretch slightly during its natural break-in process
  • Customer's own leather
  • Natural markings such as variations in grain, wrinkles, skin folds, cleanly healed scars, insect bites or patterns of original hair follicles which document the animal's life and testify to the leather's authenticity
  • Color variation within our acceptable range
  • Change in color due to natural occurrences such as absorption of body oils or perspiration
  • Damage due to improper care, rips, punctures or stains

All fabric and leather warranties are null and void if improperly cleaned.

Fabric warranty

Prime Classic Design Inc. warrants to you, the original purchaser, fabrics used in covering your furniture with five year warranty that protects against manufacturing defects.

This fabric warranty does not cover:

  • Wearability or color fastness
  • Fabric pilling*
  • Fading of fabrics
  • Customer's own material
  • "Pillows only" silk fabrics
  • Aftermarket fabric treatment

Seat cushions

We fabricate our standard seating from the highest quality foam available in the upholster furniture industry. Prime Classic Design Inc. warrants to you, the original purchaser, a lifetime warranty on foam cores against manufacturing defects.

Cushion softness or hardness is significantly affected by the type of fabric that surrounds it. Proper maintenance, including frequent seat cushion rotation, will provide longer life and greater durability. Cushions suspected to be defective must be returned to the factory for industry testing. If it is determined that the cores were not properly cared for or were under extreme abuse, it would void the warranty. If found defective, Prime Classic Design Inc. will replace at no charge. Handling charges will apply to cushion cores replaced after two years.

Back and throw pillows

Most of our furniture styles carry the same back construction of 100% conjugated polyester fiber. These units will need to be fluffed and turned on a regular basis. Although not covered under warranty, replacements are available at a minimal charge.

Decorative wood trim

Prime Classic Design Inc. warrants to you, the original purchaser, five year protection against defects in materials and workmanship. Due to the natural variances in the grains and species of wood, you may notice a difference in the shading and tone of the finish. Please be aware this is not a defect.

Prime Classic Design will, for five years following the date of the original purchase, at Prime Classic Design's option in its sole discretion, repair or replace, or provide a substitute for, any piece or part found by Prime Classic Design or the manufacturer to be defective in material or workmanship under any of the above warranties. Any costs for packing and shipping are not covered under this warranty.

* Pilling is the small formation of small balls or clusters of fibers on the fabric's surface. Pilling is caused by abrasion wear, and can be fibers of the fabric itself or a fabric which has come in contact with it.

Prime Classic Design Inc. reserves the right to revise, amend, or modify this policy and other policies and agreements at any time and in any manner. Notice of any revision, amendment, or modification will be posted here and will only apply to information collected after any such change.

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