Store Policy and Regulations

All items, prices, and hours of operation are subject to change without notice. Your written purchase order will be considered an offer to purchase goods identified therein. Do not provide your financial information over email, unless we contact you with a special request.



For New Accounts


All new accounts are subject to approval. Prepayment is required for all accounts either by credit card or check. All merchandises remain the property of the Prime Classic Design Inc. until paid in full. All special and custom orders require at least 50% deposit. The balance will be charged upon delivery of your order from the factory to one of our locations. Please allow three (3) business days for the company check to clear before the order is confirmed. If you are applying for "designer account" include your business name. Your company name address must appear on your check and match your account with seller's permit information. Temporary, personal and postdated checks are not acceptable. We will charge a fee of $30 for each returned check and we will no longer accept checks after a second returned check.


Special Orders


Special order can be only canceled within first 48 hours of placing the order. All special orders take between eight and twelve weeks. Please check product's page for updated average time frame. Company reserves right of refusal for refunds or exchanges after such time. All delivery dates are approximate and can change due to production time frame, overseas loading plans, shipping schedule or any other causes beyond our control. Deposit of 50% must be paid before special order will be processed and 100% before it can be delivered. Please note that there may be variations in shade due to natural origin of wood, leather and fabric materials. Digital or printed image colors can also be slightly different from the originals.


Damages and Claims


All claims should be forwarded to: cs@primeclassicdesign.com

At Prime Classic Design, we understand that a product may get damaged in transit or, on occasion, there may be a manufacturer product defect. Claims for any defects or omissions in shipments must be made in writing within 24 hours of receipt of merchandise. Failure to give us a written notice within 24 hours shall constituted an irrevocable acceptance of the merchandise delivered. Any portions of shipment of goods that you retain for a period of 24 hours shall constitute an irrevocable acceptance of the merchandise. Rest assured, we will stand behind you during this process and make sure we do everything we can to bring it to a satisfying and timely conclusion - at no expense to you. For us to offer this level of service, however, we need a little help from the customer in the form of a detailed product inspection immediately upon delivery. This will make things much easier if you decide to return the item. In this case, it is important to notate any damage on the bill of lading or receipt when you sign for the delivery, even if the package appears only slightly damaged. Customers who sign for delivery and do not notate "damage" assume responsibility if merchandise is damaged.


Manufacture Defects


It is up to the manufacture to evaluate and consider any defects in craftsmanship of the products. Any claims for factory fault should be emailed within 72 hours of receival. In addition to the brief description about the problem, 2-3 digital pictures should be included with the message. It is important that we have a clear close up picture or two if the issue is cracks, stains, chips, paint errors or any visible defects. All other manufacture defects must be reported to us with a description of the issue. All claims take 2-5 days to before final answer. A new replacements part is shipped within 2 days if in stock.


Returns


Prime Classic Design Inc. reserves the right to examine and inspect all returned and exchanged items before deciding wherever to issue a credit to your account. Unauthorized returns will not be accepted. All merchandise that is returned to us must be packed in original boxes with original packing material. Merchandise that has been assembled will not be accepted for a refund, credit or exchange. All returns are subject to 10% restocking fee. Shipping fee will also apply. The shipping fee includes all freight charges that were paid in order to deliver the merchandise to your location and shipping it back. If order was shipped from our warehouse and order cancellation is requested, it falls under our standard return policy with restocking fee and shipping charges. Returns can be accepted within thirty days of receival. Products that are built-to-order (custom orders, special purchases) are not eligible for return. In the event if the order is requested to be returned due to damages or defects, it will fall under our standard return policy. Customers will be refunded via the same method in which the item was purchased or via check from Prime Classic Design Inc. Refunds via check are typically issued within 14 business days of final approval.


Charge Backs


Prime Classic Design Inc. does not accept or honor charge-back, debits, returns, offsets, deductions, or claims without our express written consent. We ask that you exercise common business courtesy and notify us of any issues so that we have an opportunity to address any concerns and amicably reach a solution. Please do not request a charge back from your credit card company during the return process. Due to the time it takes to resolve charge back disputes, it is usually better to be patient and wait for the return process to run its course. If a charge back has been submitted, we will not be able to credit you for your return until the charge back mediation process has been completed. This process can take up to 180 days.


Getting a Catalog


In order to get a catalog you should have an active account with our company, otherwise the catalog must be purchased. The price of the catalog will be deducted from your first order.



Secure Processing with First Data™


Secure payment processorFirst Data Payment Gateway enables online payment processing for our store using highly integrated e-commerce systems. We have established secure online transaction processing in a true one-stop-shop environment. We choose First Data because they provide much more than just payment processing. Our Payment Gateway offers a complete payments perspective, with information about data security regulations, fraud prevention information and tools, and a wide range of payment choices. We work with a number of partners to help our customers succeed.



Prime Classic Design Inc. reserves the right to revise, amend, or modify this policy and other policies and agreements at any time and in any manner. Notice of any revision, amendment, or modification will be posted here and will only apply to information collected after any such change.




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