Shipping and Tax Information

Are you worried about shipping charges when ordering your new furniture from the convenience of your home? Worry no more! There is FREE SHIPPING on all furniture products on our website - that's one less thing for you to worry about.


International orders are subject to additional shipping charges based on the size and weight of the item and the delivery location. For overseas shipping, please contact us via email or call us at
1-800-691-8191 for an international rate quote.


Free shipping on all items within the contiguous 48 states (limitations apply)
We do not charge sales tax in the USA. We do charge import tax in Canada

* brokerage fee applies for sales in Canada

Shipping


Curb Side Shipping Of course you want your new furniture delivered as fast as possible - we can ship your order in 3-6 business days so you get it in only 1-2 weeks. We have established strong relationships with some of the best delivery companies nationwide. Therefore, we will ship your order using the fastest, safest, and most reliable method possible. If the product is a special order item, transit time from the manufacturer to your home can vary, but in most cases takes from 7-12 weeks. Each product on our site has estimated delivery time and every piece has been carefully selected to ship by a particular shipping method in order to provide you with an optimal delivery experience. Using our customer-direct program, where the order is picked up from the closest warehouse on West or East coast and brought to the customer, Prime Classic Design reduced transportation time frame.


For your convenience we offer Basic Delivery and Premium Delivery services. Basic shipping includes curb side delivery to your shipping address, meaning that the merchandise will not be brought inside your house or business. Your furniture will arrive on a wooden pallet (skid) to prevent "manhandling" which is the most common cause of damage to furniture. Premium delivery includes delivery inside your residence. We recommend this service if furniture you are ordering is oversize. These items are require at least two people. The service includes placement in customers' room of choice, unpack and removal of debris. Some exceptions may apply.


All Prime Classic Design customers will be contacted via e-mail and/or phone to arrange for order delivery, regardless of the delivery method or carrier.


Basic Delivery: Included
USA free shipping coverage:
  • curb side delivery to your house, apartment or office building
  • within continental 48 states only
  • does not apply for Hawaii and Alaska
  • East and West coast delivery - 1-2 weeks
  • due to our coastal locations, shipping time to Midwest region,
    West South Central and Mountain US divisions - 2-3 weeks

We are branching out and will be opening soon our third big location in Miami area. This South Atlantic warehouse point will cover FL and GA states and help us to fulfill many orders within the closest four states (North and South Carolina, Georgia and Alabama). As our CA and NY warehouse, this facility will be a commercial place and will not allow visitors or private buyers. It is going to be used for storing, shipping and distributing purposes only.


Acceptance


When your order ships, we will notify you via email. Included in your email will be a tracking number for your shipment, phone number to delivery company and information about delivery process. We encourage you to track your order over the phone with the carrier. When the shipment gets to your state, you will be contacted over the phone and delivery day could be scheduled then. Most companies offer appointment windows, usually 2-4 hours, between 8:00 AM and 7:00 PM, Monday through Friday. You will be responsible for carrying the product from the truck to your house. If you are ordering a very large item, please keep in mind that you may need a couple of people to help unload it. Alternatively, we offer additional Premium Delivery to help you move items from the truck into your house. Any additional services such as "lift-gate", "inside delivery", "re-delivery / re-consignment" and "warehousing or stocking fees", which are charged by the shipping company, will be the customer's responsibility. For example, if you are not at home when the delivery was scheduled and the freight company has to return with your order, a second delivery fee may apply based on the carrier. Be sure to contact us if anything seems unusual with the progress of the shipment.


Premium Delivery: $60

Premium Delivery includes inside placement and basic set-up
This service level provides delivery inside your residence and placing items into the room you choose (no walk-ups). The service includes carrying the product up one flight of stairs from the building threshold (4-7 steps = 1 flight). Once the product is in the room you desire, the shipper can help to inspect the product. The delivery personnel will not hookup any electrical or component wires or put the furniture together. Premium Delivery does not include insurance for you building, additional charges may apply depending on your building regulations. To add Premium service to the order, please request it during checkout; we will contact you with the options for your area (does not cover all states and areas). For all USA customers the option is now available during checkout process.

So what we do:
  • we send professional(s) to provide hassle free service
  • we break the shipment down and bring the merchandise inside the room box by box
  • we deliver the order in the room of your choice (apt. building, house, office)
  • can help to unpack the boxes and wait until you inspect your furniture for damages
  • help to remove boxes and debris per request if there is a place for it around your home for disposal


Why this is extra:
  • we deducted from the total the price of inside placement for your flexibility and convenience
  • you have family members who can bring the boxes from the truck into the room
  • interior designers ship to their location to make arrangements directly with the client
  • many business order furniture and install on their own before future event
  • many customers are in the process of moving or their home is not ready and purchase product in advance for storing, do not need placement into the room therefore do not overpay the Premium fee in the first place

We recommend this service, especially, if the products you are ordering are oversize (such as bedrooms, big dining rooms, living room furniture, etc.), too fragile (entertainment centers, TV stands) or need extra-delicate handling and care when delivering into your residence. The price is for each item. Additional costs for multiple sets or products apply depending on size of the order. There are extra charges if we have to walk-up with your furniture.


It is still customer's responsibility to open packages and make sure the merchandise arrived in good condition. Delivery personnel must have a clear pathway to the room in which the merchandise will be placed to insure a safe and damage free delivery. Please be prepared by removing any protruding wall hangings or accent pieces that may pose difficulties. Our delivery crew do not take any old furniture away.


Limited Access Areas


We sometimes run into areas around the country where our trucks are unable to travel due to physical limitations or legal restrictions on vehicle size. Shipment restrictions to remote locations may apply. Providing service to and from less populated or accessible domestic areas carries higher operating costs. In order for us to complete these deliveries, we must rent a smaller truck to accommodate the situation. When this occurs, we will notify you of the situation and give you a new quote for delivery based on the extra expenses we will incur due to the limitations. If you are unhappy with the quote, we can cancel the order. Some items cannot be shipped to remote locations. If a product cannot be shipped to remote locations, the notification email will be send to you with the details. We apologize that we are unable to provide you with all of the destinations of these limited access areas and remote locations.


Stock Guarantee


Each lead time varies based on many different factors. Some of our warehouses stock items that can be shipped within 2-3 days. Others items require a longer time (e.g. 3-6 days). Some products are marked as "special order item" that increase shipping time up to 12 weeks. We update the inventory every 48 hours. From time to time we stock about 60-80% wholesale furniture in inventory, counting over 10,000 items in different styles, colors and sizes. We will be getting in contact with you within 24 hours if the product is out of stock and/or require a longer shipping period. Customers with orders placed on weekends will be contacted on the next business day.


Damages


You must thoroughly inspect all packages and boxes when they are delivered. Failure to do so bars the customer from recovery for undiscovered damages. As per the policies and regulations of the freight companies, shipping liability is transferred to the customer once goods are delivered and signed for. Please do not automatically assume that the contents of your packages are undamaged, simply because the boxes appear intact. Even if the truck driver is impatient or rushed, please keep in mind that this transfer of liability is taking place, making the customer ultimately responsible for undiscovered damages.


Claims


Although it rarely happens, if there is any damage, and by indicating the nature of damage in writing, all parties then have proof of delivery documentation and the issue can then be easily addressed and resolved. However, if you do not indicate the damage, it absolves all parties from any further liability. And if a carton has any damage, or if there is any reason for you to be at all concerned about damage, please write "product damaged" clearly on the sheet that they ask you to sign. If possible, please note down what part of the item and/or order. This simply insures that if there is any damage, it will be easy for all parties to take care of the problem. Also, it is imperative that you report any damage by e-mail to cs@primeclassicdesign.com within 24 hours from receipt. Otherwise, we will not be able to file a claim to recover the cost and replace and/or repair the damaged item.


Refusal


If you refuse delivery of the item when it reaches your home or place of business, you will be charged for all shipping costs. You will also be charged for any bank credit card fees that have been incurred along with handling and restocking fee imposed on us by our manufacturers and suppliers. Please note that orders can only be canceled before they ship. If you refuse an order, it will fall under our standard return policy, which is subject to a deduction of round trip shipping from your refund. We cannot cancel an order unless we receive your request in writing to shipping@primeclassicdesign.com and prior to shipment. We also cannot cancel or change a special order (e.g. upholstery) once the order has been placed. There are no exceptions.



Prime Classic Design Inc. reserves the right to revise, amend, or modify this policy and other policies and agreements at any time and in any manner. Notice of any revision, amendment, or modification will be posted here and will only apply to information collected after any such change.




Close window